These terms & conditions explain what the contract between you and us contains. Please read before sending your completed booking form and deposit.

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Terms and Conditions of Rental for Casa Encantadora : 66690 Sorède

1. The property, contents and garden known as Casa Encantadora ("the Property") is offered to the prospective renter ("the Client") for a short-term holiday let (“the Rental Period”), subject to confirmation by Mr. or Mrs. L. Foster ("the Owners") of Casa Encantadora Property Management, 12 Lilyfields Chase, Ewhurst, Surrey, GU6 7RX.
    
    
2. To reserve the Property, the Client should write or email requesting the villa for the specified dates.  It will be held as a provisional booking for 48 hours during which time the Client should complete, date and sign the Booking Form specifying the Rental Period required, and return it by fax or post, together with either a Sterling (or agreed Euro equivalent) cheque, payable to Mr L Foster, for the non-refundable Booking Deposit (30% of the total rent due or €150 minimum). Following receipt of the Booking Form and Deposit, the Owners shall send a Confirmation email and letter. This is the formal acceptance of the Booking.
    
    
3. The balance of the rent, together with the Damage Deposit (see clause 4), is payable not less than eight weeks before the first day of the rental period. If payment is not received by the due date, the Owners reserve the right to notify the Client in writing that the reservation is cancelled. The Client will remain liable to pay the balance of the rent, unless the Owners are able to re-let the Property. In this event, clause 5 of these conditions will apply. Reservations made within eight weeks of the start of the rental period require full payment at the time of booking
    
    
4. A Damage Deposit of  €250 (or £175) is required in case of damage or loss to the Property. However, the sum reserved by this clause shall not limit the Client's liability to the Owners. Should the Client or other persons holidaying or staying at the Property cause any damage to the Property or its contents or grounds or any third party, the Client will be responsible for such damage. The Client agrees to take out insurance to cover these eventualities. The Owners will account to the Client for the Damage Deposit and refund the balance due within two weeks after the end of the Rental Period.
    
    
5. Subject to clauses 2 and 3 above, in the event of a cancellation, the Owners will retain the 30% Booking Deposit and endeavor to re-let the property. If the Owners are able to re-let the Property, for all or part of the Rental Period, any expenses or losses incurred in so doing will be deducted from the balance of any amount to be refunded to the Client.
    
    
   The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability, etc, since these are not covered by the Owners insurance.
    
    
6. The Client’s right to occupation of the Property shall commence at 4pm on the first day and finish at 10am on the last day of the Rental Period. The Owners shall not be obliged to offer the accommodation before the time stated, and the Client shall not be entitled to remain in occupation after the time stated.  The Client shall agree the arrival time with the Owners to enable the keys to be made available at the start of the Rental Period.  In the event that the Client’s arrival is very late or delayed he/she shall immediately inform the Owners or Caretaker by telephone.  If the Client cannot gain access to the property because of late arrival the cost of alternative accommodation shall be the responsibility of the Client.

    

7.  

   Sub-letting of the Property or transfer of rights to another party are both expressly forbidden without the consent of the Owner.

8. The maximum number of persons using the Property at any time is eight (8) unless the Owners have given written permission.  Although in good condition and well suited to normal holiday use, the property is not considered suitable for children under 5 due to wide openings in the banisters on the mezzanine landing and the low front wall to the upstairs sun terrace.

9. The Client agrees to be a considerate tenant and to take good care of the Property, and to leave it in a reasonably clean and tidy condition at the end of the Rental Period. Although cleaning before each Client’s arrival is included in our prices, the Owner reserves the right to make a deduction from the Damage Deposit to cover additional cleaning costs if the Client leaves the Property in an unacceptable condition.  The furniture fixtures and fittings must only be used for their intended purpose and should not suffer more than normal wear and tear. The Client undertakes to use the furniture, fixtures and fittings for the purposes for which they are intended, in the place where they are installed. Clients are forbidden from moving fixtures and fittings out of the Property. The Client also agrees not to act in any way that would annoy the neighbours, e.g. excessive noise late at night or during the ‘siesta’ period.

10. On arrival, the Client shall report to the Owners or Caretaker within two days any damage or defects in the Property, any damage done to the Property by the Client, or any breakdown in the equipment, contents or appliances of the Property, so that arrangements for repair and/or replacement can be made as quickly as possible.  Failure to do so may result in the cost of the damage being deducted from the Damage Deposit.

11. The Owners or his/her representative have, if necessary, free access to the property for essential maintenance purposes (garden, swimming pool, etc.).

12. The Client must not bring any animal into the Property without the written permission of the Owner.

13. Prices include gas, electricity, water, use of swimming pool in season, and pre arrival cleaning.  One set of clean sheets will be provided for each bed to be used.  A washing machine and dryer are provided in case any sheets need to be laundered during your stay.

14. The garage is locked and not available for use by the Client. However off-street parking for up to 2 cars is available.

15. Every effort has been made to ensure that information in this web site is correct at the time of publishing and all such information and statements made by the Owners are made in good faith but without liability.

16. The Owners shall not be liable to the Client for any:
    • temporary defect or stoppage in the supply of Public Services to the Property, nor in respect of any equipment, machinery or appliance in the Property.
    • loss, damage, additional expense or inconvenience which is the result of adverse weather conditions, riot or civil strife, fire, industrial disputes, natural disaster, sickness, war,  travel delays or any other matters beyond the control of the Owners.
    • loss, damage, additional expense or inconvenience caused to or suffered by the Client if the Property should be destroyed or substantially damaged before the start of the Rental Period. In any such event, the Owners shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the Rental Period.

17. Under no circumstances shall the Owners liability to the Client exceed the amount paid to the Owners for the rental period. In no circumstances shall the Owner be liable for consequential loss howsoever caused. This contract shall be governed by English law in every particular, including formation and interpretation, and shall be deemed to have been made in England. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.

    EU CITIZENS DO NOT REQUIRE A VISA TO VISIT FRANCE, OTHER NATIONALITIES MAY NEED ONE.  PLEASE CHECK WITH YOUR NEAREST FRENCH EMBASSY.
    ALL VISITORS TO FRANCE MUST HAVE A PASSPORT, VALID FOR AT LEAST 3 MONTHS AFTER THE DATE OF ENTRY.